A. HealthELearning.net provides direct access to a wide variety of cost effective e-learning courses including essential management, clinical and IT skills.
A. Whether you are looking for immediate training for yourself, you wish to train your team, or need to reduce training costs across your organisation, HealthELearning.net has a solution for you.
A. Registering on the site is completely free. Access to e-learning courses varies depending on the course and the quantity of courses required. Some courses are free (such as the Connecting for Health (CfH) Health & Elite courses). Register at HealthELearning.net and then browse the catalogue. Clicking on a course title will display a course outline and the price. Discounts are available if you wish to buy more than 10 courses.
A. HealthELearning.net is a web-based e-learning environment where you can access a wide variety of self-paced e-learning from a number of leading e-learning vendors. You can access training from work or at home and at your own pace any time of day.
Register on HealthELearning.net, browse the catalogue, securely purchase a course using a credit card and start training immediately.
A. Below are some of the advantages of using HealthELearning.net as your e-learning platform:
A. Check this FAQ site to check that there is not an answer to the question. Otherwise speak to you IT department to ensure that your organisation has a good internet connection. If you are still having problems then email our helpdesk providing as much information as you can.
A. If you have specific needs then contact us to discuss. There are many options including a fully dedicated customised site. Below is an example of a site we have customised for other clients:
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www.learndirect-business.com
A. Yes, users can access the portal from any PC connected to the internet. Use the Browser Compatibility Check Tool to ensure that your PC is compatible. The word document Hints and Tips for accessing the portal at home provides further information.
A. The learner site works with almost any browser. The admin site however requires Internet Explorer 6.0 or above.
A. You will be logged out of HealthELearning.net for security reasons if there is a long period of inactivity or if you lose your internet connection. The easiest way of fixing this is to completely close the browser and then re-open it and re-login.
A. Click on the Login menu option and then click on the link : Forgot Username or Password? Click here!
A small window will open and prompt you for your email address.
A. Registering on HealthELearning.net is completely free.
A. We need your email address to contact you in the case of system downtime or if there are problems with the system. We will also notify you in advance of system upgrades or when we add new content or have special offers. We will not pass any of your details including your email address onto 3rd parties.
A. First of all check your Junk or Spam folder in case the email we have sent has been mistaken by your spam stopping software as spam. Ask your IT department if they can check if it has been marked as spam. It will have been sent from the email address donotreply@course-source.net.
A. Your organisation is your trust or PCT. These generally correspond to NHS Learning Centres. If you cannot find your organisation then either contact our helpdesk or register without entering the organisation and you will be able to continue your registration and will be added to a generic holding organisation.
A. First of all - none of the information entered is passed to 3rd parties. It is stored securely in our database so you can be referenced within the system and to allow us to notify you of any updates to the system or content.
A. No - we will send you informative messages but will not forward any of your details onto 3rd parties.
back to topA. Courses that you have access to appear in your My Courses page. You can view your history from this page and clicking on a course title displays a list of topics. The screen will show your progress through the course by marking topics you have started with a square box and completed topics with a red tick.
Clicking on a topic (for example Desktop Icons) will launch the topic in a new window. When you exit the topic, the window will close and your progress will be updated.
A. There are a wide variety of courses available including management, clinical and IT skills. Please view the catalogue for details on all the courses. We will be adding new courses regularly to healthELearning.net so if there are specific courses you would like to see made available then please contact us.
A. From the catalogue you can view course outlines for each course. This gives you details on who the course is aimed at, a list of the course modules and benefits of the course. It will also provide information on the course vendor.
A. Yes, as and when new courses become available we will add them to our catalogue. If you provide us with your email address we will keep you updated on these releases.
A. The catalogue displays all the available courses on HealthELearning.net. By clicking on course titles in the catalogue, you can find out more about the course, launch previews and purchase courses for either yourself, your team or your whole department.
A. Yes - many trusts are already using HealthELearning.net to deliver Health & Elite training. These courses are owned by CFH and permission must be obtained from them to let us host and manage them on your behalf. Simply email info@healthelearning.net indicating that you wish us to host and track these courses for you and we will enable them on your site within a few days.
A. Absolutely. You may host any content you have developed yourself, or have rights to (such as Health and Elite) providing that it is SCORM 1.2 or AICC compliant. There may be a small charge for uploading content onto our servers and making sure it works, because SCORM isn't as plug and play as it sounds! Contact us to find out more or get advice from one of our experienced consultants.
A. Yes, we have our own bespoke authoring team who will work with you in bringing your content to life, whether you only need advice, design and development tools, or complete outsourcing of the whole process.
A. Yes, but full instructions on how to install the ECDL Primer test software can be found in this document.
back to topA. Before running a course, please ensure your PC meets the minimum pre-requisites.
The document Hints and Tips for accessing the portal at home provides further information.
A. The Browser Compatibility Check Tool will help you ensure that your PC is compatible. In addition, manually check the minimum requirements.
A. In order for courses to launch and track properly, 'pop-ups' need to be disabled for the HealthELearning.net and course-source.net websites. The Browser Compatibility Check Tool will guide you through checking if pop-ups are being blocked and provides information on how to disable pop-ups.
back to topA. The courses are provided by various leading e-learning vendors. Currently, there are courses from:
Further information on each vendor is shown at the bottom of each course information page within the catalogue.
A. Course-Source has specifically chosen these vendors as they provide high quality, relevant courses, sensibly priced. We intend to add to HealthELearning.net courses from lots more vendors so expect this list to grow. If you use courses from a particular vendor that you would recommend then why not let us know and we can look at adding them to HealthELearning.net too.
back to topA. You can place your order with Course-Source Ltd by contacting us or if your are buying smaller quantities, courses from the following vendors are available via e-commerce by adding to your basket from the catalogue:
A. Yes. If you are buying more than 10 courses then contact us to discuss your needs and discuss payment terms.
A. If you are buying less than 10 courses then using our secure e-commerce provider you can pay by Mastercard, Maestro, JCB & Solo. This will give immediate access to e-learning for you or your colleagues.
If you expect your organisation to use more than 10 courses then substantial discounts could be available for pre-purchasing courses. Contact us to discuss you needs and we will help you choose the best package for your organisation.
A. You can purchase courses for yourself or your team using a credit or debit card. Add courses to your basket and then proceed to checkout to purchase courses using our secure e-commerce gateway.
Alternatively, you can contact us to find out about discounts available for purchasing larger number of licenses.
A. The cost per unit of buying courses individually is higher than pre-purchasing a number of licenses.
If your organisation buys a license for a particular vendor, you pre-purchase either:
a) a number of courses units for a particular vendor (enrolling on one course uses one unit)
b) a number of user licenses (a user enrolling on the his/her first course uses a license)
When setting up licenses you can choose if you need to approve a request for the course (a user will get the option to request the course in the catalogue) or make it instantly available when selected from the catalogue.
An individual course is immediately added to your learning plan when purchasing via e-commerce.
Contact us for more information on the benefits of purchasing licenses.
A. On Step 2 of purchasing a course you will be asked if you will be taking all of the courses yourself.
Selecting Yes will mean that after processing your payment successfully, all the courses will be adding to My Courses immediately. You will be able to access the courses straight away and start learning. (NB This option is not available if you are purchasing more than 2 or more of the same course)
Selecting No will mean that after processing your payment successfully, you will be given a number of enrolment keys. You can distribute the enrolment keys to your colleagues and they can then activate the key in their My Courses page to unlock one of more courses.
A. An enrolment key is a 16 character alphanumeric string generated when buying courses for others. When an enrolment key is entered in the box at the top of My Courses it will add the course or courses to your training plan.
A. Enrolment keys are generated when purchasing for others. The following scenario describes how you might use an enrolment key to purchase a 'Managing Stress' course for 5 colleagues:
A. Yes. We use a subsidiary of The Royal Bank of Scotland Group, Worldpay, to provide our payment solution. They are committed to providing a secure payment facility while keeping your personal data secure.
A. Worldpay provides a secure internet payment solution. They are part of The Royal Bank of Scotland Group, the 5th biggest banking group in the world, and as such are trusted by millions of people and businesses around the world.
A. Yes. The greater number of courses bought at one time, the bigger the discount your organisation can benefit from. To maximise the discount, think about purchasing centrally to cover a number of departments. We are keen to help you maximise the value gained from HealthELearning.net so contact us to discuss your needs and we will help you choose the best package for your organisation.
back to topA. Yes. Forums will be added for administrators soon to provide a useful e-learning resource and enable the exchange of ideas regarding e-learning. If you are interested in becoming a moderator then please contact us.
A. Absolutely. We want you to share your success and communicate with other health-related organisations. We can even help you develop your own courses in such a way that they could be sold to other organisations, giving you a way to recover some of your costs. If you have exciting e-learning initiatives you would like to promote then contact us to find out how we can help.
back to topA. The European Computer Driving Licence (ECDL) is an internationally recognised qualification which enables people to demonstrate their competence in computer skills. ECDL is designed specifically for those who wish to gain a benchmark qualification in computing to enable them to develop their IT skills, increase speed and effectiveness and remove the stress of not being able to use a computer properly.
A. Yes. ECDL is made up of 7 modules which together can be used to work towards the formal ECDL qualification. The required assessments for the qualification however, must be purchased separately from an approved ECDL test centre.
We cannot provide ECDL primer or real tests to individuals as these need to be administered by an ECDL approved test centre. If your organisation is an ECDL approved centre they can contact us about enabling primer tests and real tests for them.
If your organisation is not an ECDL approved centre then we suggest you find your nearest approved centre. If you can find an NHS organisation that would be preferable otherwise you can find a local college or centre which will offer ECDL testing facilities.
You can use a link from the BCS site to locate your nearest centre. http://www.bcs.org/server.php?show=nav.7062
back to topA. Yes, we will do this automatically in two phases, once the existing portal (run by NHS Connecting for Health) is switched off. We do however need your permission to transfer the data as it is owned by each Trust.
A. After March 20th 2008 , all the ID's and passwords (even inactive users) will work automatically. At healthELearning.net you can register using your existing ECDL ID and password. Click on "register" and enter your ECDL details - you will then be taken directly to your respective sub-site area (Learning Centre) within the new platform.
A. On the beta platform, you will need to email sperkins@course-source.net with your request. He will then give you the necessary permissions so you can login to the administrator site. Once the system goes live and the old data is copied over everyone will have the same rights (and the same groups) that existed before.
A. Yes, you will have access to the latest syllabus of all ECDL modules. In the beta platform it has been set up in a similar way to the existing portal, i.e. users go the catalogue, find the module they want and enrol themselves in it. This procedure will change slightly when going live as there will be users that already have licenses that have been paid for by CFH, and users that have new licenses paid by the Trusts.
back to topA. Get as much information as possible including the Test ID and candidate logbook number and contact our helpdesk via email with all the information.
A. Before you can run practice tests on your PC you will need to ensure that you have downloaded support files. Practice tests will not run without these files. Here are further instructions on downloading and installing the support files.
Once the installation of the support files is complete, check to make sure you have a copy of atsonline.ini file on the root directory of the C: drive.
A. ECDL tests should not need specific firewall changes but you will need to be able to run ActiveX controls and allow pop-ups. Here are further instructions on downloading and installing the support files.
back to topA. If you cannot find the answer to your question above then the best way to get in touch with us is to email our helpdesk at helpdesk@HealthELearning.net. Please provide as much information as possible including your username is you have one and any error messages you have received.
A. Although sending an email to helpdesk@HealthELearning.net is the best way to contact us as it automatically gets tracked in our helpdesk system, you can call us on 0845 474 0843.
A. The helpdesk is available between 9am and 5:30pm Monday to Friday excluding UK bank holidays. In addition the system is monitored 24x7x365 to ensure that the system is up and running.
back to topA. In the beta version, when you first register, you will only see data regarding any other users or Administrators that have registered before you. There may also be some test data that you can use to familiarise yourself with the functionality and reporting. Once it goes live the demo data will be removed and all the old data from the ECDL portal will be transferred into the new system.
A. Absolutely. We want you to share your success and communicate with other health-related organisations. We can even help you develop your own courses in such a way that they could be sold to other organisations, giving you a way to recover some of your costs.
back to topA. We hosted, developed and ran the multi-award winning Connecting for Health ECDL platform for five years with over 225,000 registered NHS employees using the system to learn basic IT skills. As a result we have extensive knowledge of the way training is delivered within the NHS and are aware of the challenges you face.
A. The contact us page provides our details. You can contact us by email, telephone or post.
A. We are looking to take our experience from the ECDL project and enable ECDL training to continue for those that want it but also to give individuals, departments and organisations a cost-effective platform to deliver and manage all or their e-learning.
By adding content from industry leading vendors we are able to offer a breadth of content covering IT skills, management, and clinical subjects. We can even host content you have developed yourself.
Our unique pricing options mean that e-learning need not be an expensive capital investment. You can purchase courses via e-commerce for yourself or your team and get access to the training immediately.
"E-learning at Bedford has taken off in a big way. Feedback has been very positive and those who have done the modules are now much better able to cope with their jobs on a day to day basis." - Rosa Lombardi (Bedford Hospital NHS Trust)
"Every other e-learning company was based on buying licenses. When Course source offered up the opportunity to purchase by units (course enrolments), that really made us stand up and listen." - Rosa Lombardi (Bedford Hospital NHS Trust)
"As far as I'm concerned, Bedford Hospital is a much better place for e-learning, absolutely." - Rosa Lombardi (Bedford Hospital NHS Trust)
"I don't think we would have progressed as much as we have without e-learning" - Rosa Lombardi (Bedford Hospital NHS Trust)
"It's a no-brainer that e-learning must be part of a blended solution, there are hardly any jobs within the NHS that won't be technically augmented at some stage in the future." - Phil Candy
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